Return Policy

Maison Édéenne endeavours to provide you entire satisfaction when purchasing jewelry or receiving it as a gift. If needed, we will be happy to arrange an exchange or full refund within 14 days of receipt.

To arrange this return or exchange, please contact us on +33 (0)9 83 27 22 23 or maison@edeenne.com with details of your online return request.

Please note that this policy does not apply to any purchases outside the website or any jewel made according to customer specifications (size, color, metal, stone, engraved inscription, etc.), ie other than the immediately available, as deemed to have been made to measure. 

The return shipping costs will be at your charge. However, in case of an exchange, we offer free shipping for your new order. We will only accept goods that are unworn, undamaged and returned using the original Édéenne box.

In the case of a refund, you will be credited in the way that matches the original payment method used. Please note that refunds may take up to 15 days to complete following the reception of your return. Maison Édéenne reserves the right to deduct any additional bank charges and commissions connected with the method of payment. Also please be aware that we cannot refund import duties or taxes on international deliveries.

If you would like to cancel an order before it has dispatched or if you find a fault with your purchase, please contact us on +33 (0)9 83 27 22 23 or maison@edeenne.com

For further details on the exchange and refund policy, please contact us on +33 (0)9 83 27 22 23 or maison@edeenne.com .

See our Website Terms and Conditions of Supply for further information.
WE RESERVE THE RIGHT TO DECLINE ANY ORDERS.